Open Eyes Training – Terms of Use

1. Introduction

These Terms of Use govern your access to and use of all websites, online platforms, digital materials, and training services provided by Open Eyes Training. By visiting our website, enrolling in a course, or accessing any of our content, you agree to these Terms in full. If you do not agree, you must not use our website or services.

2. Definitions

For clarity in these Terms:

• Open Eyes Training, we, our, or us refers to the business operating under this name.

• Website refers to openeyestraining.com and any associated pages, platforms, or digital services.

• User, you, or participant refers to any visitor, customer, student, or individual accessing our website or services.

• Services refers to Youth Mental Health First Aid training, digital materials, online learning, resources, and any other offerings provided by Open Eyes Training.

3. Eligibility and Acceptable Use

Users must be at least 18 years old or have parental/guardian consent to access our services.

By using our website or enrolling in a course, you agree to:

• Use our website and services lawfully and respectfully.

• Not engage in behaviour that disrupts, damages, or interferes with our website, systems, or training delivery.

• Follow all policies published by Open Eyes Training, including our Refund & Returns Policy and Privacy Policy.

We reserve the right to restrict or terminate access for any breach of these Terms.

4. Intellectual Property

All content provided by Open Eyes Training—including text, graphics, videos, manuals, workbooks, training materials, digital products, and course content—is protected by copyright and intellectual property law.

Users must not:

• Copy, reproduce, distribute, or modify any content

• Share course materials with others

• Upload, publish, or resell any content

• Use our materials for commercial or training purposes without written permission

Unauthorised use may result in legal action.

5. Digital Products, Online Learning & Course Materials

Purchases of digital products, online learning access, manuals, or downloadable resources are final unless required otherwise under Australian consumer law.

Users agree that:

• Access to digital materials is for personal use only

• Sharing, distributing, or reselling digital content is prohibited

• Access periods may be time‑limited

• MHFA learner passes, online learning access, and manuals are issued by the instructor and are non‑refundable once allocated

This reflects national MHFA Australia policy.

6. Disclaimer and Limitation of Liability

All information provided through our website, training, digital materials, and resources is for educational purposes only. It is not medical, psychological, or therapeutic advice and should not replace professional care.

To the fullest extent permitted by law:

• We do not guarantee specific outcomes or results

• We are not responsible for any loss, injury, or damages arising from the use of our website, services, or reliance on any information provided

• Users participate in training at their own discretion and responsibility

Nothing in these Terms excludes rights guaranteed under Australian consumer law.

7. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy, which outlines how personal information is collected, stored, and used.

We take reasonable steps to protect your data, but no online system is completely secure. By using our services, you acknowledge this risk.

8. Third‑Party Links and External Content

Our website may contain links to third‑party websites or external resources. Open Eyes Training is not responsible for:

• The content or accuracy of third‑party sites

• Their privacy practices

• Any loss or damage arising from your use of external links

Users access third‑party sites at their own risk.

9. Termination of Access

We may suspend or terminate access to our website, online learning, or services if:

• You breach these Terms

• You misuse our intellectual property

• You engage in disruptive, harmful, or unlawful behaviour

• You lodge a fraudulent chargeback or payment dispute

Serious breaches may result in permanent removal or legal action.

10. Changes to These Terms

Open Eyes Training may update or amend these Terms of Use at any time. Changes take effect immediately upon publication. Users are responsible for reviewing the Terms periodically.

Continued use of our website or services constitutes acceptance of any updated Terms.

11. Governing Law

These Terms of Use are governed by the laws of Queensland, Australia. Any disputes will be handled under Australian jurisdiction.

12. Contact Information

For questions about these Terms of Use, please contact:

Open Eyes Training Email: dean@openeyestraining.com Location: Brisbane, QLD, Australia