Open Eyes Training – Privacy Policy

1. Introduction

This Privacy Policy explains how Open Eyes Training collects, uses, stores, and protects your personal information when you visit our website, enrol in a course, or interact with our services. By using our website or services, you consent to the practices described in this Policy.

Open Eyes Training complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Who We Are

Open Eyes Training Brisbane, Queensland, Australia Email: dean@openeyestraining.com Website: openeyestraining.com

Open Eyes Training provides Youth Mental Health First Aid (MHFA) training, digital resources, and related educational services.

3. Information We Collect

We may collect personal information when you visit our website, make a booking, purchase a product, or communicate with us. This may include:

• Name

• Email address

• Phone number

• Billing address

• Payment information processed securely by third‑party providers (we do not store full card details)

• Course enrolment details

• MHFA learner pass information

• Website usage data (analytics, cookies, IP address)

• Any information submitted through online forms or direct communication

We only collect information that is reasonably necessary for delivering our services.

4. How We Collect Your Information

Your information may be collected through:

• Course booking forms

• Payment gateways

• Email sign‑ups

• Online learning platforms

• Website analytics tools

• Cookies and browser tracking

• Direct emails, messages, or enquiries

Some information may be collected automatically when you browse our website.

5. How We Use Your Information

Your personal information may be used to:

• Process bookings and payments

• Provide access to MHFA online learning and course materials

• Issue learner passes and accreditation requirements

• Communicate course updates, reminders, and essential information

• Deliver digital products and resources

• Improve website performance and user experience

• Meet legal, regulatory, and tax obligations

• Provide customer support

We do not sell, rent, or trade your personal information to third parties.

6. How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• Secure website hosting

• Encrypted payment processing

• Password‑protected systems

• Restricted access to client and course data

• Industry‑standard security practices

No digital system is completely secure, but we take all reasonable precautions to safeguard your information.

7. Third‑Party Services

We use trusted third‑party providers to deliver parts of our services, including:

• Payment processors (e.g., Stripe, PayPal)

• Email platforms

• Online learning systems

• Website hosting and analytics tools

These providers have their own privacy policies. Open Eyes Training is not responsible for their practices.

8. Cookies and Analytics

Our website uses cookies and analytics tools to understand visitor behaviour and improve functionality.

You may disable cookies in your browser settings, but some features may not function correctly.

9. Your Rights Under Australian Privacy Law

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of information where legally appropriate

• Opt out of marketing communications

• Withdraw consent where applicable

To exercise these rights, contact us at dean@openeyestraining.com.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Meet legal, taxation, and accounting obligations

• Comply with MHFA Australia accreditation requirements

After this period, information is securely deleted or anonymised.

11. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect information from minors without parental or guardian consent.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Updates will be posted on this page, and continued use of our website or services indicates acceptance of the revised terms.

13. Contact Information

For privacy‑related questions, requests, or concerns, please contact:

Open Eyes Training Brisbane, Queensland, Australia Email: dean@openeyestraining.com